Last updated 22 September 2026
By creating a GoCab account, as a rider (sender) or a driver (courier), you agree to these terms. GoCab connects people who need a small package moved with independent bike/bicycle couriers. GoCab isn't the courier itself, and doesn't own the vehicles used.
You're responsible for accurately describing what you're sending. GoCab and the courier can refuse a package that doesn't match its description or these limits.
The fare shown before you book is the fare you pay, unless it expires before you confirm. In that case you'll be asked to get a new estimate. Fares may vary by time of day.
Card payments are processed by Paystack. Where cash is enabled, GoCab charges a 25% commission on the fare, which the driver owes GoCab directly. It isn't collected from you separately.
A completed trip must be paid before you can book another. If a driver reports a trip as unpaid, your account is held the same way until it's paid or the report is reviewed.
You can cancel a trip before it starts, free of charge. Cancelling often in a short period may temporarily pause your ability to book or accept trips.
Drivers must provide accurate identification and vehicle documents, and are approved before going online. GoCab may suspend a driver account for failed verification, repeated cancellations, low ratings, unresolved disputes, or unpaid cash commission.
GoCab may suspend or ban an account for fraud, repeated non-payment, abusive behaviour, or violating these terms. Reports against an account are reviewed before any lasting action is taken, except where a threshold (e.g. repeated non-payment) triggers an automatic hold pending review.
If something goes wrong on a trip, report it in the app. GoCab reviews reports and may resolve a dispute by marking a trip paid, issuing a refund, or another outcome we consider fair to both sides. GoCab's decision on a dispute is final.
GoCab facilitates the connection between riders and drivers but isn't a party to the delivery itself. To the extent permitted by law, GoCab isn't liable for loss, damage, or delay of a package, except where required by Nigerian law.
We may update these terms as GoCab grows. We'll update the date above when we do. Continuing to use GoCab after a change means you accept it.
These terms are governed by the laws of the Federal Republic of Nigeria.
Questions about these terms, email support@gocablogistics.com.