Last updated 22 September 2026
GoCab ("we", "us") runs a bike courier and delivery service connecting senders with couriers. This page explains what information we collect, why, and what choices you have, for both riders (people sending or receiving a package) and drivers (couriers).
Account details. Your phone number and email are how we identify your account and send you a one-time login code. GoCab doesn't use passwords.
Driver verification documents. Drivers provide a National Identification Number, a driver's license, a selfie, vehicle details and a photo, and bank account details for payouts. This is required so we can verify who's operating on the platform and pay drivers correctly.
Location. A rider's pickup and drop-off addresses, and a driver's live location while online or on a trip, so we can match rides and show accurate progress. Background location on a driver's device only runs while they're online, shown by a persistent notification.
Trip and payment information. Ride history, fares, and payment status. Card payments are processed by Paystack directly. GoCab never receives or stores your full card number.
Messages and ratings. In-ride chat messages between a rider and driver for that trip, and the star ratings and comments you leave after a ride.
Device and push notification data. A device token so we can send you ride updates and alerts through Firebase Cloud Messaging.
We don't sell your information. It's shared only with the services that make GoCab work:
Ride, payment, and dispute records are kept for as long as needed for accounting, tax, and fraud-prevention purposes, even after an account is deleted. Live location is not retained once a trip ends.
You can delete your account at any time from within the app (Profile → Delete account), which deactivates it and removes your phone number and email from our active records. To request deletion without access to the app, email us at support@gocablogistics.com.
Some records (completed trips, payments, and any open dispute) are kept even after deletion, as described above.
GoCab is not directed at children, and both riders and drivers must be old enough to hold a valid means of payment or a driver's license respectively.
We'll update the date at the top of this page if this policy changes. Continuing to use GoCab after a change means you accept the update.
Questions about this policy or your data, email support@gocablogistics.com.